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Return Policy

All rugs must be paid in full before they are picked up or delivered.

 

  • Special order rugs are not subject to cancellation, rejection, refund, or return.
  • Non-special order rugs may be returned or exchanged with no restocking fee within 24 hours of possession.
  • Returned rugs must be in new and unused condition.
  • Refunds will be given in the original form of payment. Check refunds – allow 10 business days.
  • After 24 hours non-special order rugs may be returned or exchanged within 7 days from the time of possession, subject a 20% restocking fee.
  • Restocking fee will be waived for an exchange of equal or greater value.
  • Delivery fees are non-refundable.
  • If Denver Rug Company picks up the returned or exchanged rug(s), the usual delivery fees apply.
  • After 7 days, non-special rugs may not be returned or exchanged. All sales are final.